Frequently Asked Questions (FAQ)
Pricing on this site

Shopping with Goldhealth

About Gold Health

Payment Options

Are the prices in New Zealand Dollars?

Our prices are in New Zealand Dollars

Do prices include GST?

All of our prices are GST inclusive.

Do I pay for deliverey?

We pay for delivery costs within New Zealand. There are no hidden costs, the prices you see are the prices you pay.

How do I place an order?

Log in, find the products you wish to order and click on the 'add to cart' button. You can click on the plus or minus to get the correct amount of items you require. When you have all the items you require in your cart, simply continue to the 'check out' and follow the instructions.

I changed email address. What do I do?

Please log into your account using your old email address.
Click on the View/Edit My Profile.
You can then change your email address.

I ordered from you by phone before. How can I log into my account?

Please email us at info@goldhealth.co.nz with your name and phone number and we will arrange a log in for you.
Alternatively you can call us on 0800-777-377 during work hours and we can sort this for you over the phone.

What if I want to remove a product from my cart?

Go back into your cart, on the right of the products selected, there are plus and minus symbols, press on the minus until product has been taken off. You can then continue shopping or to the 'check out' and follow the instructions.

I ordered. What now?

After your order has been received, an acknowledgment email will be sent to you. Once the order has been dispatched, a second email will be sent to you confirming your order has been dispatched.

I can't see all the information from a previous order

We apologise for this. When changing between systems, a few previous orders that had items that were on special 'confused' the computer and therefore this new system does not recognise them. If you still need information regarding those orders, please give us a call.

Who is Gold Health

Gold Health was formerly known as Access to Independence.

We are a New Zealand owned and operated family company.

We take pride in providing high quality products to you at a more favourable cost, which includes free delivery to your door nation wide.

We have been providing these services for over eight years and have a loyal customer base. The support we receive from our existing customers is a testament to our commitments to providing quality value service that is built around you.

What are the payment options on your website?

Payment options for website orders are by credit card, debit card or Internet Banking.
Credit card: We accept Visa, Master Card or American Express.
Internet Banking: using POLi.
POLi demo link

How secure are my credit card details?

We offer online payments via secure ANZ Bank payment pages that feature 128-bit key encryption strength security. We do not have visibility, or access to your credit card number. This facility is provided by ‘Paystation Ltd’.